GBMP

Gazing into a microscope as a college sophomore, I sketched the innards of a single-celled critter as part of biology exam. I knew what I was looking..

When I first joined the workforce in 1970, I was struck by the walled-in, boxy layout of businesses. There were front offices, departments, offices..

I’ve been asked countless times by Lean change leaders, “How can we change a system that’s so rigid and entrenched?” Here’s an allegorical and..

I attended a gathering of healthcare providers recently to participate in a site review and listen to some nice TPS success stories. During a Q&A..

Several weeks ago in New England, the rants of angry electric utility patrons filled the evening news. Accusations of greed and incompetence were..

The upcoming holiday is my second favorite (after New Years), first because it’s energizing to reflect on things to be happy about, and second..

A short time after I moved into operations as the VP of manufacturing, our assembly department made an early and, dare I say, imperfect attempt to..

Early job experiences can have a profound impact on how we approach the workday. Here is one of mine from my very first job: When I was twelve years..

This post is a follow-up to one from September on policy deployment, sometimes called a ‘roadmap’ for improvement.’ It’s more than that in that it..

There is an abundance of symbolism in the phrase “passing the baton”. Taiichi Ohno used the analogy of passing the baton to explain the cooperation..